In house production time fluctuates during peak holiday seasons. Typically, turnaround is 5-7 business days, however, accommodations can be made for rush orders for an additional fee.
Items shipped directly from suppliers are based on the suppliers' turnaround time, which will be discussed with the client at the time of purchase.
All products being personalized with embroidery or vinyl decals will ship within three to seven business days of your order being placed. Cutting and serving boards as well as glass barware will ship within two to three weeks of your order being placed. Please contact us if you need an item sooner.
We are happy to ship anywhere in the U.S.A. and are able to ship internationally as well. Shipping will incur an additional cost.
All merchandise that we carry includes the price of personalization. If you choose to forgo personalization, we will not be able to change the price of the item. Additional personalization beyond a standard monogram or name will incur an additional charge. Motifs are an additional $10.
For items that are brought into our shop, monogramming begins at $15 and increases based on the size of the item and how long it will take our monogrammer to work on the piece.
Unfortunately, we cannot accept returns for personalized/customized items. Mistakes can happen occasionally, and if we have made one on your order please return the item to us so that we can rectify it immediately.
If you have any questions about our policies please email us at firstname.lastname@example.org or call us at 626.405.1153.